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PALS (Patient Advice and Liaison Service) Bedford Hospital

PALS provides advice and support to help you resolve any queries, issues or concerns you or your loved one has with any aspect of services delivered by Bedford Hospital. We can:

help you to resolve problems or issues that you have about our hospital services;
listen to your comments, compliments or concerns about services provided in our hospital; and
give you information about the formal complaints process and independent advocacy services.

01234 795814

Relate Bedfordshire and Luton

We recognise that relationship difficulties affect children and young people too. Our 'Talktime' service is a young people's counselling service designed to support children aged between 10 and 21 years. We also offer One to One Therapeutic Support for Children aged 5-10 years.

Our services support children and young people in one-to-one confidential therapeutic sessions when they are adversely affected by difficult life circumstances, including family change or breakdown, loss or bereavement, anger, confidence, self-esteem, bullying, or other social or environmental difficulties with which they feel they require additional help.

We also deliver family counselling and relationship counselling (couples and individuals), adult sex therapy and training.

These services are open to all. Typically there is a first session which assesses the client needs and what would be suitable for them going forward. Often there are six sessions but this can be extended according to funding and need.

01234 356350

SEPT Childrens Services 0-19 teams

The 0-19 service works in partnership to enable children in Bedfordshire to fulfil their health potential. The service is based on delivering the Department of Health, Healthy Child Programme 0-5 & 5-19, underpinned by evidence, in a variety of settings, with a skill mixed team and a focus on families with children 0-19 years of age.

0-5 Services
Specialist Community Public Health Nurses (Health Visitors) are specially trained in family and community health for children aged 0-5 and are key to meeting the needs of families. They are trained to deliver care within the community and family environment and on an individual level. They are skilled at spotting early issues, which may develop into risks or problems if not addressed and working with families to build on strengths and improve parenting confidence. Health Visitors will do this through leading and delivering the Healthy Child Programme (HCP) – Pregnancy and the first 5 years of life (DH, 2009) in collaboration with other health and social care partners. They are also critically, the gateway to other services which families may need for more specialist help and the delivery of the Family Nurse Partnership Programme or similar intensive support programmes for the most vulnerable.

Every family is offered a programme of screening test, immunisations, developmental reviews and information and guidance to support parenting and healthy choices so that children and families can achieve their optimum health and wellbeing.
The universal Programme for 0-5 Includes antenatal contact between 28-34 weeks pregnancy, New Birth visit 10-14 days, Maternal mood assessment 6-8 weeks postnatally, 9-12 month child assessment review and 2 year assessment review.
Interventions over and above these will be for targeted families experiencing short or long
term issues.

The key objectives of the health visiting service are to:
• Improve the health and wellbeing of children and reduce inequalities in outcomes as part of an integrated approach to supporting children and families;
• Ensure a strong focus on prevention, health promotion, early identification of needs and clear packages of support;
• Ensure delivery of the HCP to all children and families, starting in the antenatal period;
• Promote secure attachment, positive maternal mental health and parenting skills using evidence based assessments and effective interventions - evidence based groups to promote parenting
• Identify and support those who need additional support and targeted interventions, for example, parents who need support with their emotional or mental health and women suffering from postnatal depression;
• Work with families on positive parenting through motivational interviewing and evidence based approaches, and to support behaviour change leading to positive lifestyle choices;
• Develop ongoing relationships and support as part of a multi-agency team where the family has complex needs e.g. a child with special educational needs or disability, or where there are identified safeguarding concerns;
• Improve services for children, families and local communities through expanding and strengthening health visiting services to respond to need at individual, community and population level.

01234 317152

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