What our service does
We are registered to care for persons between 18-65 yrs old. We provide care, support and nursing support to a range of people with physical disabilities. We use a social model and look at a person holistically, with a view to personalising their care and support. We cater for mild learning disabilities only, but can give support to large care needs. We have dedicated activity staff who offer a range of activities and 1-1 support throughout the day; we have volunteers and a buddy system. We also have keyworkers who help support the service users. Our activities run 6 days a week and we offer holidays supported by our own staff and group holidays, trips out to the theatre, rugby, football, local events. Our service users also access day centres and college. We have wifi and iPads and apple TV.
Location of our service
We are based in Ampthill Bedfordshire, we are part of a large charity Leonard Cheshire Disability which has services countrywide.
Who our service provides for
We offer care and support to anyone with a physical disability over 18 yrs old to 65 yrs of age. We specialise in neurological disease e.g multiple sclerosis, cerebral palsy, acquired brain injury, but can manage long term conditions including epilepsy. We do not cater for persons with dementia or anyone over the age of 65 or anyone with challenging behaviour or learning disabilities.
How to start using our service
We welcome direct referrals from private fee payers but mostly our referrals are from local Health authorities and social workers. Each person is individually assessed and costed for the care they need, we do not have a set prince for a care package. Our system does allow a try before you buy we can offer up to 2 weeks as trial. You can use your personal budget for add ons. We do have a waiting list but its best to contact the service manager directly for up-to-date information.
How decisions are made about who can use our service
We work within LCD policies on admission but ultimately it is the Service Manager's final decision as to whether a person would fit into the service and we can provide the care needed.
How we communicate with our service users
We have regular meetings with the service users, 6 weekly, and the service is driven by what the service users would like to see happen. The service users have a choice in all aspects of their daily care and support. We have leaflets with information and a website that can be accessed via the LCD website or directly www.agatehouse.co.uk where you can access our latest CQC report . We would try to access an interpreter if a service user or family do not speak English. We do not offer learning events but we have regular reviews for the service users and families.
Accessibility of our service
Our service was purpose built and is on 1 level. We redeveloped 4 yrs ago and all rooms have their own wet rooms and toilets and have overhead hoists to the bathrooms. They are large and airy and well maintained and decorated, with access into the gardens which surround the property. We have assisted technology in the majority of the rooms.
Qualifications and training of our staff
Our staffs are trained in all areas of safeguarding manual handling and health and safety, fire training and first aid and food hygiene. We have DET training; we are not a service for very young people so the staffs are not trained fully in this area. We have the support from GPs District nursing service, palliative care nurses tissue viability nurses, SALT team dieticians, consultants and MS specialist nurse.
General Contact Information
Please contact Karen Stallwood on 01525403247 or via email email@example.com